Refund policy
Refund Policy
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There are no returns or refunds. Please be sure of your purchase. I am happy to show you videos of each product and answer any questions you may have.
If there is an issue with your order, please reach out. I want to resolve any issue and in some cases a return/ refund may be issued.
Additional non-returnable items:
Custom orders
Digital products
If a case arises where a return is accepted, proof of purchase is required.
Items must be returned in original condition - any item not in its original condition, is damaged or missing parts for reasons not due to our error. may not be eligible for a refund.
All returns must be requested within 14 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@canyoncrystals.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canyoncrystals.com and send your item to: 21500 Wyandotte St. #208 Canoga Park, CA 91303
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: 21500 Wyandotte St. #208 Canoga Park, CA 90313
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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